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Supporting our COVID-19 Affected Retail Partners Through New Technology
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Dec 10, 2020

In response to the sudden and rapid onset of the COVID-19 pandemic, QIC’s Global Real Estate team developed an innovative new system to assist in managing the numerous challenges of working with more than 4,000 tenants across the team’s shopping centre portfolio, facilitating the provision of appropriate rental support through a unique and unprecedented situation.

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This brand new multi-user digital platform, which was delivered in an extremely accelerated timeline, is able to actively address the wide range of impacts which have affected retailers in many different ways. The system is now used by all of the team’s relationship managers, delivering concession strategies specifically tailored for each individual tenant and quickly identifying the commercial implications for the tenant and the landlord.

Perhaps most importantly, the new system uses scenario modelling and forecasting which is measurable and easily understood by both parties in the tenant-landlord relationship, an essential component during this turbulent time to provide support and clarity for tenants in a period of ongoing uncertainty.

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ESG 2020
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