guidelines
guidelines
Design and fitout support to optimise your space

We deliver standout customer experiences through close collaboration with our retail and hospitality partners, drawing on local knowledge and global best practice to ensure impactful design and delivery outcomes.

Intuitive and culturally resonant design is integral to our mission to fulfil the whole-life needs of the communities we serve. By joining our network, you gain access to our extensive experience in the management of interior and service design, sustainable fitout, project management and visual merchandising.

To ensure your physical footprint works hard for you from day one, we will support your appointed design and shopfitting professionals throughout the design and construction of your store, kiosk, salon, café or restaurant.

Our dedicated tenancy design and delivery managers are on hand to provide guidance, inspiration and market intelligence in the lead up to your opening and in the future, highlighting ways to enhance your space as consumer needs evolve.

Understand the seven stages involved in bringing your retail concept to life:
1
Briefing and planning
Week 1-2

Your Retail Design Manager (RDM) takes you through the design ethos of the centre, design guidelines and timeframes, and suggests qualified local designers if required.

Your Tenancy Delivery Manager (TDM) outlines the site requirements, fitout guidelines and timeframe for the construction of your store.

2
Design
Weeks 3-6

Your appointed designer shares design drawings with the RDM for feedback on the look and feel of your space.

Next, your appointed consultants develop the preliminary design and service requirements.

In close consultation with us, your designer hones the plan for your space and submits their final design.

3
Design approval
Weeks 7-11

After any essential revisions have been made, we will issue your Final Design Approval documentation (which is required for the lodgement of any building permit or development application). 

Should QICGRE be required to make changes to the base build to accommodate your design, your TDM will work with you to price and schedule these works.

During this time, you should arrange any utilities you require beyond the services embedded within the centre.

4
Ready for handover
Weeks 10-13

Once you have appointed a qualified shopfitter, your TDM ensures you have everything in place to execute a successful fitout. We then meet you on-site to officially hand over your premises.

5
Fitout
Timeframes vary
The RDM and TDM oversee your fitout to ensure all works are conducted in line with the approved design, centre regulations, environmental and construction best practice in a timely fashion.
6
Open for trade

After your shopfitter has completed works and submitted occupancy certification, the TDM arranges a pre-opening inspection. 

Once pre-trade requirements are satisfied we will arrange for hoardings to be removed.

7
Post-trade

Should any defects or departures from the approved design be identified, you are obliged to rectify these within 14 days.

Every lease cycle we will supply you with a report that lists recommended upgrades to your premises to ensure your business continues to thrive in a rapidly evolving marketplace.

Apple at Robina Town Centre
Have a query about design and fitout at our places?
Speak to our team about the design and fitout process
for specialty and food retailers at each of our centres.
Partners
Luchetti Krelle
Luchetti Krelle
Our work with dynamic award-winning Sydney architecture and interior design firm Luchetti Krelle has guided the transformation of hospitality and leisure areas in our centres to produce thoughtfully designed, customised spaces that engage our communities and anticipate future trends.
Techne
Techne
This award-wining architecture and interior design studio is renowned for designing modern spaces that effortlessly connect creative form with commercial viability. Through partnering with Techne we bring our placemaking vision to life by creating inspiring, human-centric leisure spaces.
Seventh Wave
Seventh Wave
Led by creative director Tony Greenland, this UK-based design consultancy provides bespoke creative services for some of the world’s top architects, developers and brands. Working across a number of projects, this partnership has pushed us to rethink our approach to asset creation.
YourStudio
YourStudio
This award-winning experience design studio works collaboratively to produce imaginative retail concepts and activations. We have worked together across various projects to create enchanting customer experiences designed to inspire reflection and interaction.
Places
Eastland Town Square entrance
Australia | Ringwood, VIC
Robina Town Centre
Australia | Gold Coast, QLD
Canberra Centre
Australia | Canberra City, ACT